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Terms and conditions

This form is hosted by the Canadian Digital Service. When you submit a form, we send your information to the department or agency responsible for the form.

How your privacy is protected

The Canadian Digital Service does not use the personal information you provide on a form for any administrative purpose. We do not make decisions about you or your request. We take security measures, such as encrypting the information and deleting it after 30 days. The Canadian Digital Service is part of the Treasury Board of Canada Secretariat, a federal government department. Section 7 of the Financial Administration Act, allows us to collect and store personal information.

The department or agency you’re communicating with also protects your personal information. The Privacy Notice on the form explains how they do this.

We use web analytics to help improve your experience

Web analytics shows us measures such as the types of browsers used to visit the website, the pages visited, and the links clicked. This information helps us learn how our website is being used and improve your experience.

This website uses a third-party service provider, Google Inc. (Google Analytics). We do not use analytics to collect information that could identify you or your location, like your IP address.

Questions or complaints

Send questions about your personal information and the Canadian Digital Service to the Treasury Board of Canada Secretariat’s Access to Information and Privacy Coordinator:
    ATIP.AIPRP@tbs-sct.gc.ca
    1-866-312-1511

Send complaints about how your personal information has been handled to the Office of the Privacy Commissioner of Canada:
    info@priv.gc.ca
    1-800-282-1376

Our commitment to accessibility

The Canadian Digital Service is committed to achieving a high standard of accessibility as defined in the Standard on Web Accessibility and the Standard on Optimizing Websites and Applications for Mobile Devices.

Providing content in Canada's official languages

The Canadian Digital Service enables the creation of forms in both official languages, English and French. Departments and agencies may also provide content in other languages. The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish the use of both English and French to provide services to or communicate with members of the public. When there is no obligation to provide information in both official languages, content may be available in one official language only.

Protecting the Security of Government of Canada Websites

Software programs are used to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit a Canadian Digital Service website, these software programs automatically receive and temporarily store information supplied by your browser (for example, Google Chrome, Mozilla Firefox) in our Web server logs for 3 months. Some of the information automatically collected by our server when you browse our website includes:

  • the name of the form you completed (not your response);
  • the network location and the Internet Protocol (IP) address of the computer and other devices you used to contact our website;
  • the name of the domain you used to access the Internet (.com, .org, .net, .ca, etc.);
  • the type of browser you used;
  • the type of operating system you used (Windows, Mac OS, etc.)
  • the date and time you accessed the site;
  • the pages you have accessed and the documents you have downloaded; and
  • the Internet address of the website from which you linked directly to our site, if applicable.

In most circumstances, this is anonymous statistical data and no attempt is made to link this data, nor the IP addresses of the computers and other devices that have contacted our website, with the identity of individuals visiting our site, unless an attempt to damage the site has been detected. The programs are never used to gather specific personal information such as your name, your phone number or your email address.

When a threat to the Canadian Digital Service site or computer systems of the Government of Canada is detected, information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank Security Incidents and Privacy Breaches (PSU 939).

This website uses a third-party service provider, Google Inc. to reduce malicious activity and detect fraud. Information about visits to this website is transferred to Google Inc. through the reCAPTCHA service. This information may include: IP addresses, mouse movements, and the length of a visit. This information is used to determine whether or not this visit is from a human being or a bot.

The Canadian Digital Service is an advocate of responsible vulnerability disclosure. If you’ve found a vulnerability, we would like to know so we can fix it. Please visit this Security Notice to learn more about that process.

Social media

This notice has been written to explain how the Government of Canada interacts with the public on social media platforms including how this form may be shared.

Your engagement with the Government of Canada via social media is in part governed by the Terms of Service/Use of the relevant third-party social media platform providers, as well as the following Terms and Conditions. The Government of Canada has no control over the social media platform providers’ Terms of Service/Use, but you are strongly encouraged to read them in addition to those that follow.

Content and frequency

The Government of Canada uses its social media accounts as an alternative method of sharing the content posted on its website and interacting with stakeholders.

Because the servers of social media platforms are managed by a third party, social media accounts are subject to downtime that may be out of the Government of Canada's control. The Government accepts no responsibility for platforms becoming unresponsive or unavailable.

Social media accounts may post or display links or ads for websites that are not under the control of the Government of Canada. These links are provided solely for the convenience of users. The Government is not responsible for the information found through these links or ads, nor does it endorse the sites or their content.

Accessibility of social media platforms

Social media platforms are third-party service providers and are not bound by Government of Canada standards for Web accessibility.

Information posted by the Government of Canada is subject to the Copyright Act.

Privacy

The Government of Canada's use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on Government of Canada servers. Users who choose to interact with the Government of Canada, including the Canadian Digital Service, via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications used to access them.

Official languages

Many social media platforms have multiple language options and provide instructions on how to set your preferences. The Government of Canada respects the Official Languages Act and is committed to ensuring that our information of is available in both French and English and that both versions are of equal quality.

Using files located on non-Government of Canada servers

To improve the functionality of this website, certain files (such as open source libraries, images and scripts) may be delivered automatically to your browser via a trusted third-party server or content delivery network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files.

Linking to non-Government of Canada websites

Links to websites not under the control of the Canadian Digital Service, including those to our social media accounts, are provided solely for the convenience of our website visitors. We are not responsible for the accuracy, currency or reliability of the content of such websites. The Canadian Digital Service does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Visitors should also be aware that information offered by non-Canadian Digital Service sites to which this website links is not subject to the Privacy Act or the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-government websites before providing personal information.

Ownership and usage of content provided on this site

Forms on this website were created for the purpose of submitting information related to the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:

Non-commercial reproduction

Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you do the following:

  • exercise due diligence in ensuring the accuracy of the materials reproduced
  • indicate both the complete title of the materials reproduced, as well as the author (where available)
  • indicate that the reproduction is a copy of the version available at [URL where original document is available]

Commercial reproduction

Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the copyright administrator. To obtain permission to reproduce any content owned by the Government of Canada available on this site for commercial purposes, please contact the institution responsible for that content by referring to the institutions list available on the Government of Canada contacts page.

Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by the Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).

Trademark notice

The official symbols of the Government of Canada, including the Canada wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization.