Complaint Form - Office of the Federal Ombudsperson for Victims of Crime (OFOVC)

You may fill out our secure online complaint form to make a complaint to the OFOVC. Victims of crime can contact our Office to learn more about their rights under federal law and the services available to them, or to make a complaint about any federal agency or federal legislation dealing with victims of crime.

We can also identify and review emerging and systemic issues that negatively impact victims of crime.

Questions? Need help filling out this form? Need other accommodations? Call us toll-free at 1-866-481-8429 or email us at victimsfirst@ombud.gc.ca.

I understand that my personal information is being collected by the OFOVC to review my complaint (and may be used for research or data collection purposes). This collection is subject to the Privacy Act and the Access to Information Act. Required field

SECTION A. CONTACT INFORMATION

Please let us know if your contact information changes anytime after you have submitted this form. If we cannot reach you, it may result in the closure of your file.

Pronoun and Name

A pronoun is a word used to refer to you in the third person (for example, they, she, he). We invite you to provide your pronouns so that we can deliver our services in a way that is inclusive and safe for all people.

Pronouns

How can we contact you?

For example: name@example.com
Please provide us with a phone number to contact you during business hours (Monday to Friday, 8 a.m. to 4 p.m., Eastern Time, excluding statutory holidays).
Is it ok to leave a message?Required field
For example: 111-222-3333
Is it ok to leave a message?
Please provide us with a time within business hours (Monday to Friday, 8 a.m. to 4 p.m., Eastern Time, excluding statutory holidays). Please note that our Office makes outgoing calls from a PRIVATE telephone number.
Preferred language for communicationRequired field
Preferred method of communicationRequired field

Where do you live

Do you live in Canada?Required field

Race or ethnic background

We want our services to help all Canadians.

If you feel comfortable, please indicate if you identify as:

Registration as a victim of crime

It is possible for victims and survivors of crime to register with the Correctional Service Canada and/or the Parole Board of Canada to receive information about the person who harmed them.

SECTION B. INFORMATION ABOUT THE CRIME

SECTION C. DESCRIPTION OF YOUR COMPLAINT

Which federal department/agency does your complaint concern ? (Select all that apply) Required field

Supporting Documents (optional)

If you wish to submit supporting documents that can help us review your complaint (for example, copies of emails, letters, or written decisions), you can send them to us by email at victimsfirst@ombudsman.gc.ca.

How did you hear about our Office?
Please check the two statements below to confirm your consent:Required field

Provision of information requested on this form is voluntary. It is collected under the authority of the Federal Ombudsperson for Victims of Crime Order in Council P.C. 2007-355 and the Corrections and Conditional Release Act for the purpose of review and resolution of your complaint. Personal information is protected under the provisions of the Privacy Act. If you have any questions or concerns about the management of your personal information by the OFOVC, please contact our Access to Information and Privacy Office by emailing ATIP-AIP@justice.gc.ca. You may also file a complaint with the Privacy Commissioner.

If you are submitting this form on behalf of the complainant, please note that any personal information or opinions expressed about the individual on this form belongs to the complainant and can be obtained by that person.

Date modified: 2024-06-18