ACOA's Accessibility Feedback Form

The Accessible Canada Act, as well as ACOA's Accessibility Action Plan, clearly indicate that the Agency has a duty to develop and implement a system to receive, and respond to, feedback from employees and clients on any issues relating to accessibility, or a lack thereof. As such, the Agency has developed this form, which any ACOA employee or client can use to report any barrier(s) to accessibility and/or suggestions for improvement. All information reported will be kept confidential.

We will use the feedback we receive to produce a “What we’ve heard” report and to inform our next Progress Report (2025) as well as our next Accessibility Action Plan (2026).

The collection of personal information in the Accessibility Feedback Form is authorized by section 7(1)(a) and Section 70 of the Accessible Canada Act. This personal information is collected by ACOA to comply with the Accessible Canada Act by creating a mechanism to collect feedback, responding to the individual, acknowledging that their feedback has been collected and indicating how it was handled.

Collection and use of this personal information is in accordance with the Privacy Act. The mechanism is used to collect feedback internally and externally on our Accessibility Plan, progress reports, as well as accessibility and barriers to accessibility within the work carried out at ACOA.

The personal information collected is described in Personal Information Bank PSU 938 - Outreach Activities. Under the Privacy Act you have the right of access to, and correction of, your personal information. To exercise either of these rights, contact ACOA’s ATIP Coordinator at atip-aiprpr@acoa-apeca.gc.ca. If you are not satisfied with ACOA's response to your privacy concern, you may wish to contact the Privacy Commissioner of Canada.

Provide as much detail as possible regarding the issue that's creating a barrier to accessibility. Type of barrier (check all that apply)

Physical/architectural (e.g. a doorknob, ramp, elevator, washroom)

Technological (e.g. software/hardware, web content)

Attitudinal (e.g. language choice, bias, time accommodation, transcripts)

Information and communication (e.g. alternative text, website, documents, sign language interpretation, screen reader, procurement)

Employment (e.g. processes, posters, assessment tools, communications)

Systemic (e.g. exclusion from events, policies, procedures)

Other

Provide a description of the situation to help us understand the issue.

Provide your contact information (Optional. You can also provide feedback anonymously. If shared, your contact information will be kept confidential and will be used only so that we can report back to you on the situation.)

Full name

Street address

Include street name and number.

Street address

City, town, or community

Province or territory

Postal code

Telephone Number

Enter a number

Email Address

You also have the option of sending your feedback by mail, email or telephone to:

Accessibility Coordinator
ACOA Head Office
644 Main Street
P.O. Box 6051
Moncton, N.B. E1C 9J8
Telephone: 1-833-834-3004
Email: accessible@acoa-apeca.gc.ca

If you provided your contact information, an accessibility coordinator will acknowledge receipt of your feedback within 15 days, in the same manner in which you sent us your feedback.

You can also contact us to ask for a copy of our accessibility plan and our feedback process description in these alternate formats: print, large print, Braille, audio or an electronic format that is compatible with adaptive technology intended to assist persons with disabilities. We will provide the format you ask for as soon as possible. Print, large print and electronic formats may take up to 15 days. Braille and audio formats may take up to 45 days.

Date modified: 2024-11-01