Global Affairs Canada - Import and Export Permit Client Feedback Survey
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Global Affairs Canada - Import and Export Permit Client Feedback Survey

We value your feedback!

Thank you for taking the time to provide your insights. Your feedback is essential in helping us enhance the services we deliver to you. We are committed to continuous learning and improvement, and your responses will guide us in making meaningful changes.

Privacy Statement

Global Affairs Canada is committed to protecting the privacy of all respondents. The information collected through this survey will be used to improve our services and better understand the needs of our stakeholders.

What Information We Collect:

  • Personal information such as your name, email address, and contact details.
  • Responses to survey questions.

How We Use Your Information:

  • To analyze and improve our services.
  • To communicate with you regarding survey results and follow-up actions.

Data Sharing and Disclosure:

  • Your information will not be shared with third parties without your consent, except as required by law.

Data Security:

  • We take appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse.

Your Rights:

  • You have the right to access, correct, or delete your personal information at any time. Please contact us if you wish to exercise these rights.

Retention Period:

  • Your information will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

Contact Us:

  • If you have any questions or concerns about this privacy statement, please contact us at BusinessManagementUnit.Unitedegestiondaffaires-TIA@international.gc.ca.

Thank you for your participation and trust in Global Affairs Canada.

1. When you applied for an import/export permit, how many attempts did it take you to successfully submit the online application?
2. When you applied for an import/export permit, was the website easy to navigate?
3. When you applied for an import/export permit, were the labels on the form fields easy to understand?
4. When you applied for an import/export permit, was it easy to find the information you needed to complete the online application?
5. When you applied for an import/export permit, if you made any errors in entering data into the online form, were the error messages easy to follow to correct the issue?
6. When you applied for an import/export permit, were you able to obtain help when you needed it?
7. When you applied for an import/export permit, to the best of your recollection, approximately how long did it take you to complete the online form? Please provide the best estimate of the time you spent working directly on the form only.
8. Did you receive a response to your inquiry within the expected timeframe (5 business days)?
9. Was the customer service representative knowledgeable and able to address your questions or concerns?
10. Was the information provided to you helpful in completing the permit application?
11. Was the Permit Web Service used for permit submission valuable? (For customs brokers only)
Date modified: 2024-12-05