CBSA External Accessibility Questionnaire
The Canada Border Services Agency (CBSA) recognizes the importance of diverse perspectives, and is conducting this survey on the accessibility of its programs and services. Accessibility is the ‘degree to which a product, service, program or environment is available to be used or accessed easily by all’. This survey will focus on the priority areas outlined in the Accessible Canada Act and the responses will be used to help shape the CBSA’s 2026-28 Accessibility Plan.
The survey takes about 15 minutes to complete, and your participation is voluntary and confidential.
Si vous préférez répondre au sondage en français, veuillez cliquer sur « English » dans le coin supérieur droit de la page Web et choisir « Français ».
Your answers will remain anonymous and the information you provide will be administered according to the requirements of the Privacy Act, the Access to Information Act, and any other pertinent legislation.
If you would like to complete the survey using an alternative format, or should you have any questions about the survey, please contact CBSA’s Accessibility Office at CBSA.Barrier_Free-Sans_Barriere.ASFC@cbsa-asfc.gc.ca or call us at 1-800-461-9999 (select preferred language, then press 0).
Privacy Statement
Your privacy is important to us. Any personal information collected through this survey will be handled in accordance with the Privacy Act. Your responses will only be used for the purpose of evaluating feedback on CBSA's Accessibility Plan.
We analyze feedback for trends and patterns. We do not identify individuals in our reports. The only time your feedback will be connected to you is when you request a personal response from our Accessibility Office. We publish annual progress reports in the years between accessibility plans. In these progress reports, we report on the feedback we receive and how we are taking it into consideration.
For more information, please refer to CBSA's Accessibility Feedback webpage: Accessibility feedback process at the Canada Border Services Agency.